STUDIO POLICIES

 General Rules 

  1.  Arrive 5-10 minutes early to class.  If you are more than 5 minutes late you may lose your spot.

  2.  Shoes must be removed before class.  Grip socks are REQUIRED for your safety and are available for sale at the studio.

  3.  Instructors are subject to change at any time without notice.

  4.  24 hour prior notice (Personal Sessions) or 12 hour prior notice (Group Classes) is required for all cancellations and schedule changes.  Any class/appointment missed, late canceled, or changed without proper notice will result in a penalty. Please refer to the penalties on our Terms & Conditions page.

  5.   If you are unable to come to group class, please make sure to cancel (even if it’s a late cancellation), as a courtesy to open space for other students. Please remember we only have 7 spots in our group classes.

  6.   Clients must be at least 18 years of age to attend.  Ages under 18 must have a parent or guardian sign a waiver before starting classes, and must be accompanied by an adult at all times on Kore Pilates premises. Minors under the age of 13 are not permitted to attend.

Waitlist Policy

There are 3 spots available on the waitlist for each class. If a class does not show a “Book” or a “Waitlist” button, then the waitlist is full. You must be opted-in to receiving emails/texts in order to be notified when a spot opens up for the waitlist. You can opt yourself in for notifications by logging into your account.

You will be notified automatically if a spot opens up more than 12 hours before the class time.  In order to avoid a late cancellation penalty, please remove yourself from the waitlist if you are no longer interested in taking that class or will not be able to attend.

If you are on a membership with a limited number of classes, such as the Silver Membership (4 classes), and you add yourself to a waitlist for a 5th class, the system will allow it but if you get added to that class from waitlist, you will be charged for a Single Class since all of your credits have been used. Please keep track of the number of classes you are booking/waitlisting and make sure you have class credits available.

Pregnancy Policy

All prenatal clients must provide a note of clearance from their doctor before beginning Pilates classes or private lessons. Pregnant clients are able to attend only the Beginner classes and Reformer Sculpt & Stretch classes up until the end of your first trimester (12 weeks). Clients who are past 12 weeks in their pregnancy must take private lessons for the remainder of their pregnancy. This is to ensure the safety of you and your baby.

Lost Items Policy

Kore Pilates shall not be held liable for any lost items. Customers are responsible for the safekeeping of their belongings, and Kore Pilates assumes no responsibility for the loss, theft, or damage of personal items while on our premises or using our services.