TERMS & CONDITIONS

SMS Communication

We are available for assistance and inquiries via text message with our main number, 213-723-2938, as an optional method. Customers may opt-out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply

Returns and Refunds

All sales are final. No refunds or exchanges on any merchandise, personal sessions, classes, memberships, renewal auto-payments, late cancellation penalties, and no-show penalties. No sharing or splitting of memberships or packages.

Personal Sessions

  • 24-Hour Cancellation Policy: If you cancel a personal session within the 24 hour window of your scheduled session time, you will be charged for that session.

Free Demo Class

  • Offer available to new clients only

  • 12-Hour Cancellation Policy: If you cancel a group class within the 12 hour window of your scheduled class time, this is considered a Late Cancellation.

  • Late Cancellation / No-Show Penalty: $10 charge

Intro Month, Silver Membership, and Gold Membership

  • 12-Hour Cancellation Policy: If you cancel a group class within the 12 hour window of your scheduled class time, this is considered a Late Cancellation.

  • Late Cancellation Penalty: Forfeit of 1 class

  • No-Show Penalty: Forfeit of 1 class

  • Intro Month offer available to new clients only

  • No pausing or freezing of memberships allowed

  • Prices are subject to change

  • Membership automatically renews without notice, on the same day of the month purchased. Unused classes do not roll over.

  • If you would like to cancel your membership, please email info@korepilates.com at least 7 days before the next billing date

Platinum Membership

  • 12-Hour Cancellation Policy: If you cancel a group class within the 12 hour window of your scheduled class time, this is considered a Late Cancellation.

  • Late Cancellation Penalty: $15 charge

  • No-Show Penalty: $30 charge

  • You can book up to 1 class per day

  • No pausing or freezing of memberships allowed

  • Prices are subject to change

  • Membership automatically renews without notice, on the same day of the month purchased

  • If you would like to cancel your membership, please email info@korepilates.com at least 7 days before the next billing date

Single & Class Packs

  • 12-Hour Cancellation Policy: If you cancel a group class within the 12 hour window of your scheduled class time, this is considered a Late Cancellation.

  • Late Cancellation Penalty: Forfeit of 1 class

  • No Show Penalty: Forfeit of 1 class

  • Single Class expires 1 month from date of purchase.

  • Class Packs expire 1 year from date of purchase,